The best way to resolve a dispute is to prevent it from happening in the first place. It is pertinent to state clearly here that even the best managed businesses can sometimes find themselves in dispute with customers, suppliers, partners or employees. Especially in the aviation industry which brings people from different continents, races, tribes, and all works of life together. The aviation industry is among the largest industries in the economy of all nations of the world. It will be irrational and misleading to state that while operating and managing such a large and sensitive sector there won’t be disputes.

Resolving disputes can take a lot of time and effort, which could also affect running your business. It is advisable to take steps to avoid disputes completely, or if they do arise, they can be resolved quickly, with minimal cost and impact on business relationships.
To manage or avoid disputes in the aviation industry managers, operators and passengers must ensure that you confirm details in writing. It is worth mentioning that disputes occur because there is no clear agreement, contract, policy or procedure in place for parties to refer to. This can be avoided by having a written agreement or contract in place before you supply (or buy) goods or services.
do well to ensure that all terms, including payment details, are included in the agreement and that it is signed by all the parties involved. you should ensure that if there is need to vary the agreement or contract ensure the variations are also put in writing and agreed to by all parties. This may be as simple as obtaining an email confirming acceptance of the variation or something more formal. Make sure that business policies and procedures should be developed for employees and contractors to avoid future disputes. Employees should also have an employment contract.

It is advisable to seek legal advice when you are developing contracts. Secondly, there is this saying that you start dying the day you stop reading. To prevent this saying from taking effect, the aviation industry, airline, passengers and users of different services in aviation should note that If you sign a contract you will usually be bound by its terms and conditions. Make sure that you read and understand all contracts before signing and seek legal or other professional advice if you do not understand any of the terms.
be warned, do not rely on information from the other party as to the meaning and effects of the contract.

Again, the airline industry and the aviation service providers must take note of this point because more often than not it is because this aspect is poorly managed and not given adequate attention that most disputes originate in the aviation industry, Having good communication and relationships with your customers and suppliers will help to avoid disputes. Make sure they know how to provide feedback to you if something is not right and, if you do receive complaints, make sure you deal with them promptly. Be honest with your customers if your business is at fault. ensure you don’t ignore problems it will only make matters worse.
Furthermore, managers, service providers and airline owners and operations as well as manufacturers must Keep copies of all your signed agreements and contracts in one place so they are easy to find. Have a system to remind you of key dates and details included in the contract so you don’t breach any terms and conditions. Don’t file and forget as it could lead to a dispute down the track.

To avoid disputes in the aviation industry, Staff should be trained in how to handle customer complaints or negative feedback in an appropriate and professional manner. Develop and document a complaint handling process for staff to refer to if required. Ensure all staff are aware of the scope of their authority to enter into contracts on your behalf. The training should be a routine exercise.

This is the crux of this discussion that must be strictly adhered to. The reason is that ignorance of the law is not an excuse. so There are many legal obligations you must be aware of when operating a business. It is important to understand and comply with these obligations in order to avoid disputes and additional costs for your business.

In conclusion, Don’t wait for a problem to occur. Seek assistance and feedback from your lawyer. ask aviation experts questions. It is not all the time that your flight is cancelled that you want compensation or refunds especially when the reason for such delay or cancellation was accurately communicated to you timeously. There could be technical challenges or weather reports that must be complied with from the meteorological agency. If these instructions are adhered to, there will no doubt be minimal cases of disputes in the aviation industry.